The Challenge Handling high call volumes and subscriber misinformation Like many ISPs, RocketNet continually faces high volumes of WiFi-related calls, especially since the onset of the COVID-19 pandemic. According to Founder and CEO Simon Swanepoel, almost 80% of support calls from customers are for internal WiFi issues like interference or poor coverage. “We’re looking at…
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Are you grappling with which internet service provider to choose? Finding yourself grappling with the decision about which fibre internet service providers to choose from? In this blog, we highlight some helpful key points to hopefully make that decision a little easier. 1. Check the availability of your potential ISP You’ve heard the phrase ‘Location!…
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Internet service provider verse the fibre network operator. There can be confusion between what an internet service provider (ISP) does versus what a fibre network operator (FNO) does. Who is responsible for what when it comes to bringing a rocket-fuelled internet experience into your home? Allow us to explain, to put you in the picture.…
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